Privacy Policy
Last updated: September 11, 2025
Voxelate converts 2D images into 3D assets (e.g., GLB) using automated processing. We aim to minimize the data we collect and give you clear control over storage and deletion.
Data we collect
- Account data: email, password hash (if you register), settings and preferences.
- Uploads: images you submit for 3D generation. By default, uploads are not retained unless you opt in to save history.
- Generated assets and metadata: 3D files (e.g., GLB), thumbnails, and technical metadata (mesh/texture statistics) produced from your uploads.
- Payments: if you purchase, we receive payment confirmations from our processor and order metadata. We do not store full card numbers.
- Device/usage: log data, IP address, timestamps, pages, and basic device information for security and analytics.
- Cookies: necessary cookies for session/auth; optional analytics cookies where permitted.
How we use your data
- Provide and improve the service, including generating 3D assets from your images and enabling in‑app preview.
- Operate accounts, process transactions, and provide support.
- Detect, prevent, and respond to abuse, fraud, or security incidents.
- Comply with legal obligations and enforce our Terms.
- Analytics to understand feature usage and reliability. Where required, we ask for consent.
Legal bases (EEA/UK users)
- Contract: to deliver the service you request.
- Consent: processing of photos and optional analytics; you can withdraw at any time.
- Legitimate interests: security, product analytics, and preventing abuse.
- Legal obligation: responding to lawful requests and compliance requirements.
Retention
- Uploads: auto‑delete by default after processing unless you opt in to save history. You can delete saved uploads at any time.
- Generated assets: retained in your account if you choose to keep them; you may delete them at any time.
- Account and billing records: retained as required by law (e.g., tax, accounting).
- Logs: short‑term retention for security and reliability.
Sharing
We do not sell your personal data. We share data only with:
- Service providers (e.g., cloud storage, analytics, payment processing, email) under confidentiality and data protection terms.
- Law enforcement or regulators when required by applicable law.
- Successors in a merger, acquisition, or asset sale, subject to this Policy.
International transfers
If we transfer data internationally, we use recognized safeguards (e.g., Standard Contractual Clauses) and limit access to what is necessary.
Your rights
Depending on your location, you may have rights to access, correct, delete, or port your data; object to or restrict processing; and withdraw consent. To exercise rights, email support@usevoxelate.com.
California residents: we do not “sell” or “share” personal information as defined by the CCPA. You may request access or deletion using the same contact.
EU/UK users may lodge a complaint with a supervisory authority; we encourage contacting us first so we can help.
Security
- Encryption in transit; restricted access on a need‑to‑know basis.
- Hardened environments and monitoring for abuse or anomalies.
- No method is 100% secure; we work to protect your data and notify you of significant incidents where required.
Automated processing
Our product uses algorithms to automatically generate 3D assets from your images. Outputs may contain artifacts or inaccuracies and are provided for creative/visual purposes. They are not medical or safety devices. You control whether to retain uploads and outputs.
Children
Our service is not directed to or intended for minors. Do not upload images of minors. If you believe we have collected data from a minor, contact us for deletion.
Changes
We may update this Policy to reflect changes in our practices. We will post the update here and revise the “Last updated” date. Material changes may be communicated via email or in‑app notice.